Acceptable Use Policy
Prohibited uses, sanctions and jurisdiction restrictions, and the eligibility and verification requirements that apply to organisations using Together.
This Acceptable Use Policy sets out the activities that are not permitted on the Together platform, together with the eligibility and verification requirements that apply to customers. It applies to every organisation and user that accesses or uses Together. It should be read alongside our Privacy policy and Refund policy.
Prohibited jurisdictions and sanctions
Together does not support, and customers must not use the platform to solicit, accept, or process donations connected with, any person or entity that is located in, ordinarily resident in, or established in Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, or Luhansk regions of Ukraine, or that is the subject of, or owned or controlled by a person subject to, sanctions administered by the Australian Government (the DFAT Consolidated List), the United Nations Security Council, or, where applicable, the United States (OFAC), the United Kingdom (OFSI), or the European Union. Together and its payment partners screen accounts and transactions against applicable sanctions lists. We may decline, hold, or reverse any transaction, and suspend or close any account, to comply with sanctions law.
No raffles, lotteries, or gambling
The platform may not be used to conduct, promote, or process payments for raffles, lotteries, sweepstakes, prize draws, gaming, wagering, or any other form of gambling, whether or not it is conducted for a charitable purpose. Donations processed through Together must be voluntary gifts that do not entitle the donor to a chance to win a prize or to any other consideration.
Prohibited uses
Customers must use Together only for lawful fundraising and donor engagement. Customers must not use the platform to solicit, accept, or process funds connected with: illegal activity; the financing of terrorism or violent extremism; money laundering; fraud or deceptive solicitation; unlicensed money transmission; the sale of regulated or prohibited goods, including weapons, controlled substances, or adult content; or any business or activity prohibited by our payment partners, including the Stripe Restricted Businesses list. We may refuse, suspend, or terminate any account that breaches this policy.
Customer eligibility and verification
To open and operate an account, a customer must be a bona fide organisation, such as a registered political entity, an incorporated association, a not-for-profit, or an advocacy organisation, acting through an authorised representative. Customers and their connected payment accounts are subject to identity and eligibility verification by Together and its payment partners, including the Know Your Customer checks performed by Stripe. We may require additional information or documentation at any time, and may decline or suspend an account where verification cannot be completed. Donations collected through an account are received by, and are the responsibility of, the customer organisation, and settle to that organisation's own connected payment account.
Use of funds
Customers are responsible for ensuring that all donations they solicit and receive through the platform are used for the lawful purposes represented to their donors. Together is a technology provider and does not direct or control how a customer organisation uses the funds it receives.